General terms

  1. General information
  2. Content and conclusion of contract
  3. Price, shipping, value added tax and payment
  4. Delivery and transfer of risk
  5. Retention of ownership
  6. Liability for defects in the goods supplied
  7. Information duties in case of freight damage
  8. Withdrawal information
  9. Using
  10. Reward

§ 1. General information


1.1 These general terms and conditions (GTCs) are applicable to all existing contractual relationships between Lost Object S.A, registered in P.O. Box 27, CH -1253 Vandoeuvres and domain (hereinafter "LO"), its service providers and our online store clients and services. They are reserved all and any specific written agreements existing between LO and sub-domains, service providers and customers.


1.2 The commercial relations between LO and the client are subject to Swiss law. Are reserved any mandatory contractual provisions booked by consumer law.


The contractual language is French.


Place of jurisdiction is Geneva, Switzerland.

§ 2. Content and conclusion of contract


LO offers its customers a digital platform giving them the opportunity to find their objects identified with various Medias equipped with digital codes to remain anonymous. Medias consist of self-adhesive LO labels of different sizes, a LO keychain, LO keyrings, LO tags and LO medal or any LO labeled product, including promotional objects for branding personalization’s.


Product presentation in the online shop is not a mandatory legal offer, but an online catalog without obligation.However, the client undertakes when sending an order confirmation of goods for sale included in the customer cart by clicking the "Order" button.


GTCs and Terms and conditions may be accessed by clicking on "Terms and Conditions" or "Terms"

§ 3. Price, shipping, value-added tax and payment.


Prices listed on the website refer to the services and products offered. All prices are inclusive of VAT.


Rates do not include freight or delivery costs.


Costs of delivery may vary according to destination. It is invoiced additionally by LO.


Delivery to clients is carried out by LO in exchange for one of the following methods of payment:

- PayPal.

- Credit card

- PostFinance.


If you choose to pay via Visa, Master Card or PayPal, payment will be processed through our Swiss Payment Service Provider ADUNO, in that case, customers are transferred to the proper website to enter payment data. LO it does not record any data related to payment.


Your account will be charged only after you confirmed the order.


LO always issues an invoice to the customer, which is sent by email only.

§ 4. Delivery and transfer of risk.


Delivery is carried out by Swiss Post


Ordered goods are delivered to the address specified by the customer in the electronic form.


Shipment of goods is made within max 15 working days unless stock shortage or unforeseen events. In that case, customer will be notified immediately by email.

§ 5. Retention of ownership


Delivered goods remain LO’s property until settlement of all claims arising from the contract.

§ 6. Liability for defects


In case of defects, customer can benefit from statutory warranty rights according to the following provisions.


Damage caused by inappropriate customer’s use, installation, handling or storage gives no warranty rights against LO


Customer is required to submit its claims to LO within ten working days after receipt.

§ 7. Information duties in case of freight damage


If goods are delivered with visible packaging or content damage, customer must complain immediately to the carrier, regardless of its warranty rights. He then should get in touch with LO so that LO can assert its rights against the carrier if necessary.

§ 8. Withdrawal information



Customer may revoke his contractual statement by written letter or email within two weeks (14 days) without any explanation. The period begins upon receipt of this information in written format by LO, but not before receipt of the goods by the customer (in case of recurring deliveries of similar goods, not before receipt of the first partial delivery). The prompt dispatch of the written cancellation or the goods shall be sufficient to meet the deadline for cancellation.

Withdrawal should be sent in written notice to the following address:

L.O. S.A.
Case Postale 27, 1253 Vandoeuvres-CH
No refunds provided if customer waives the service during the period of two years (ex. When moving abroad or otherwise).


Effects of withdrawal?

All LO services ends in case of an effective withdrawal. LO will have no obligations to inform the owner if his items if they are reported lost or found, via the website or phone, after withdrawal or expirations of services.

§ 9. Utilisation de

LO allows customers to register items they wish to identify using


Registration is carried out entering personal data such as name, address, and other contact information, as well as one or more LO code, and a QR code to be assigned to the customer.


After his registration on, a customer may:

  • Change his contact information and his access data
  • Enter new LO codes
  • Process or delete existing LO codes
  • Renew a subscription
  • Cancel the registration of his items


A registered customer’s personal data will not be transmitted, but the contact information of the person who found an object will be given to the registered customer via SMS & Email to enable and facilitate the return of the item.

§ 10. Reward


A customer who gets his belonging back is due to reward the one who provided useful information to find it, according to article number 720 & 722 of the Swiss Civil Code. This award is required only if requested by the person who found the item. In this case, a person who requests a reward, cannot remain anonymous, and will deal directly with the person who has lost his belonging.



Lost Object takes personal data protection very seriously.This confidentiality agreement applies to how we collect, use, disclose, transfer, and store your data. Please take enough time to familiarize yourself with our practices for the protection of personal data, and feel free to contact us if you have any questions.Lost Object’s website is protected together with other systems through technical and organizational measures against loss, destruction, access, alteration or dissemination of your data by unauthorized persons. Access to your client account data is only made possible after entering your personal password.Lost Object S.A. reminds you that you should always keep your access codes confidential and always close the browser window when finished communicating on the website, especially if you share your computer with other people or use third party one’s.


Collection and use of personal dataYou can visit without providing personal information.Personal data (or "personal information") is information that can be used to uniquely identify individuals.You may be asked to provide personal information at any time when you are logged into the website.Your personal data is stored for the smooth running of all orders and they are forwarded to third parties (shipping companies, municipalities, cantons, police and all Swiss authorities’) only when necessary for the execution of a command or possibly for the return of an object identified with a Lost Object ID code.These providers have access to your personal information when necessary to fulfill their mission. They are not allowed to use your data for other purposes. In the case of an online payment by credit card, your credit card information (MasterCard or VISA card number, CVV code and expiration date) are exclusively transmitted to organizations executing the payment order. The company Lost Object S.A. does not store or retain credit card information.


What personal data do we collect?• When you create a Lost Object S.A. login, purchase a product, register your product, download a software update, we collect a variety of information, including your name, address, phone number, email address.We also use your personal information to help us develop, deliver, and improve our products and services.• We may periodically use your personal data to send important notices, such as information about purchases and changes to our Terms and charters. This information is important for your relationship with Lost Object S.A., • We may also use personal information for internal purposes such as auditing, data analysis and research to improve products, services and communication with our clients.


Collection and use of non-personal dataWe also collect non-personal data (data whose shape does not allow us to make a direct comparison with a particular person). We may collect, use, transfer, and disclose non-personal information for any purpose whatsoever.


Why is the data collected?Personal data are used for the smooth running of services and orders, delivery of labels, registration of objects that you marked with our labels, return lost objects, test solvency, execute payment orders, and transmission of information on our services.


Cookies and other technologiesCookies are small text data that can identify a user. Our website temporarily stores them on the hard drive of your computer to enable your identification while visiting our website. Information contained in a "Cookie" sent by our website can only be viewed on our website.While session cookies have a limited life and are, dispatched decrypted, permanent cookies are sent in encrypted form to protect your data.If you prefer not to receive cookies while browsing our website, you can adjust the settings of your browser to be informed of the existence of cookies, enabling to accept or refuse each time the browser alerts you of their presence.You can also refuse all cookies. The use of cookies is only intended to assist us and adapt our website to your personal needs.Our website, online services, interactive applications, email messages and advertisements may use "cookies" and other technologies such as web beacons or "pixel tags."These technologies allow us to better understand user behaviors, preference pages of our website and most visited one’s, facilitate and measure the effectiveness of advertisements and web searches. We treat information collected by cookies and other technologies as non-personal data.However, insofar as the Internet Protocol (IP) addresses or similar identifiers are considered personal information by local law, we also treat these identifiers as personal information. Similarly, to the extent that non-personal information is combined with personal information, we will treat the combined information as personal data for the purposes of this Privacy Policy.Lost Object S.A. and its partners also use cookies and other technologies to remember your personal information when you use our website, our online services and applications. In this case, our aim is to make your visit more convenient and to personalize it. For example, knowing your first name enables us to welcome when you visit your country and language allows us to offer you a more effective personalized service. Like many websites, we gather certain information automatically and store it in log files. These data include Internet Protocol addresses, (IP) browser type and language, Internet service provider (ISP), referring pages and exit, the operating system, date / time and information about your visit to the website.We use this information to understand and analyze trends, administer the website, know the behavior of users on the website and gather demographic information about our users.


Service Providers Lost Object S.A. shares personal information with companies who provide services such as information processing, execution of customer orders, product delivery, management and development of customer data, assessing your interest for our products and services and carrying out customer satisfaction surveys or customer development. These companies are under the obligation to protect your data and can be located in any country in which Lost Object S.A. operates.


Other provisionsLost Object S.A. may be forced - because of the law, in the context of legal proceedings, litigation and / or request of public authorities in your country of residence or another - to disclose your personal data. We may also disclose your personal information if we believe that for national security purposes, law enforcement or other matter of public interest, where data disclosure is necessary or appropriate. As if we believe that disclosure is reasonably necessary to enforce compliance with our terms and conditions or protect our activities or our users.


Protection of personal data When you register on our website or when you place an order, your personal data is collected on our secure servers. SSL ensures secure transmission of data between the website and our servers. We also use other programs and material means to protect your personal data. As part of these security measures, we ask you from time to time to prove your identity before accessing your personal data.Lost Object S.A. takes precautions - including administrative, technical and physical measures - to safeguard your personal information against loss, theft and misuse, as well as unauthorized access, disclosure, alteration and unauthorized destruction. Lost Object S.A. online services use Secure Sockets Layer (SSL) on all web pages where personal data is collected. To purchase from these services, you must use an SSL browser such as Safari, Firefox, or Internet Explorer. This will preserve the confidentiality of your personal data during transmission over the Internet.


Integrity and retention of personal data Lost Object S.A. allows you to easily preserve the accuracy, updating and integrity of your personal data. We will retain your personal information for the duration necessary for the purposes described in this Privacy Policy unless a longer retention period is required or permitted by law.


Access to personal dataYou can ensure that your information and preferences are accurate, complete and up to date by logging in to your account. Regarding other personal data, we strive in good faith to give you access so you can request that we correct the data if it is inaccurate or to delete them, if Lost Object S.A. has no obligation to keep them for law operations or for legitimate business purposes. We may refuse to process applications excessively repetitive, requiring disproportionate technical effort, threatening the privacy of others, requests that are extremely difficult to implement or for which access is required by applicable law. Requests for access, correction or removal can be sent to the email address:


Children We do not knowingly collect personal data from minors.


Sites and third party servicesLost Object S.A. websites, products, applications and services may contain links to Internet sites, products and services of third parties. Information collected by third parties, which may include such things as location data or contact details, is governed by their privacy policies. We encourage you to read the privacy policies of such third parties.


International users The information you provide may be transferred or made available by companies worldwide, as described in this Privacy Policy. Lost Object S.A. complies with the "Safe Harbor" principles defined by the U.S. Department of Commerce regarding the collection, use and retention of personal information collected by companies in the European Economic Area and Switzerland. Here you will find more information on the "Safe Harbor" program of the U.S. Department of Commerce.


Protecting your privacy: our company’s commitmentAs we are anxious to preserve the security of your personal and corporate information’s, we communicate these privacy and security policies to each of our employees and apply a very strict policy on this matter within our company.


Privacy Questions If you have any questions or concerns regarding the processing of your data or Lost Object S.A. "Privacy Statement", do not hesitate to contact our administrative department. Lost Object S.A. can periodically update its "Privacy charter". In case of substantial change, a notice will be posted on our website, along with the updated "Privacy Statement".


Controlled securityLost Object S.A. guarantees an extremely high standard of security to protect your data.